A Utah MSP
Audit Ready IT DOCUMENTED. GUARANTEED.

Compliance-ready IT isn't just for regulated industries. Secure, documented systems are for every business.

A slow response becomes an audit finding. We answer in fifteen minutes, document everything, and back it in writing.

Schedule a discovery call See how we close audit gaps →
◆ The credentials
<15 min
Promised response time
24/7
Monitoring
99.9%
Uptime SLA
Who you will work with

The People Who Built The Promise

We started this company to fix what most MSPs get wrong, slow response, rotating faces, no accountability. Every person on our team is trained to that standard.

Read about our story →
Photo of Ethan Higgison
Ethan Higginson
Founder + Principal Engineer

I'm Ethan Higginson, CEO and co-founder of Prime Hour Tech. Years in IT services taught me one thing: technology should work for people, not the other way around, I built this company on that belief. I'm Utah born and raised, working on my Professional MBA.

Staff Three
Scott Kraut
Co-founder

I started fixing computers as a kid in my family's print shop, and the puzzle stuck. Give me a hard problem, and I'll stay with it until it's solved. That's still what I do today. I own the security baseline across our client portfolio and lead incident response, so when something goes wrong, I'm the one who answers. CompTIA A+ certified and CJIS certified at the Privileged Role level.

See Where You Stand

Free In-person Technical Assessment

Not sure where your IT stands? We'll come to you at no charge. One visit. One honest assessment. You'll leave knowing exactly what's working, what isn't, and what it would take to fix it.

Schedule Now
(385) 777-7463 support@primehourtech.com Free In-person Assessment
Your Problems?

Imagine never thinking about IT again. That's what we're here for.

If any of these sound familiar, the fix is shorter than you think.

01
The pain
Tickets that disappear into a vendor black hole
What we do
One inbox. Every ticket tracked. Updates without asking.
02
The pain
Surprise invoices for after-hours work
What we do
Proactive maintenance that prevents after-hours emergencies. Everything in writing, no surprises.
03
The pain
Your IT person is out and nobody knows the passwords
What we do
Documented environments. No tribal knowledge.
04
The pain
Phishing email got someone, what now?
What we do
Layered defense plus incident response built in.
05
The pain
Office move next month, nobody is planning the network
What we do
Project management with deadlines and accountability.
06
The pain
You do not know if your backups actually work
What we do
We verify them. Monthly. With evidence you can audit, and a report you can review.
The math

Managed IT usually costs less than break-fix.

Most clients save 30 to 45% in the first year. Not because we are cheap, but because preventing problems is cheaper than fixing them.

  • Fewer break-fix emergencies
  • Less lost productivity
  • No surprise after-hours invoices
  • Predictable monthly budgeting
Monthly IT spend · representative 25-seat client
Before vs. with Prime Hour Tech
Before With PHT
Break-fix calls $2,400 → $300/mo
Lost productivity $3,800 → $900/mo
Security incidents $400 → $200/mo
Software licensing $1,100 → $850/mo
Managed-service fee $0 → $1,200/mo
Before total
$7,700/mo
With PHT
$3,450/mo
You save
$4,250/mo · 55%
* Representative figures from a 25-seat professional-services client. Your numbers will vary, we will model them in your discovery call.
Services

Customized service lines to fit your needs. All in one accountable partner.

Managed IT Proactive monitoring, patching, and helpdesk support for every seat. Custom flat monthly rate, no ticket caps. Cybersecurity Layered defense built around CIS Controls v8. Endpoint, Email, Identity, and Incident Response for SMBs. Cloud Microsoft 365 and Azure tenant administration, migrations, license audits, and Teams rollouts for growing teams. Infrastructure Scoped, fixed-fee projects, office moves, network rebuilds, server replacements, and hardware refreshes delivered on time.
What we believe

Promises We Put in Writing

Every one of these is in our MSA. Every breach is an automatic credit.

  1. P/01 We answer the phone. Always.
  2. P/02 We tell you the truth, even when it costs us a sale.
  3. P/03 We document everything. Nothing lives in one person's head.
  4. P/04 We treat your network like it's ours.
  5. P/05 We bill flat. No mystery line items.
  6. P/06 We assume the internet is hostile. We build accordingly.
Ready when you are

Let's talk about what's slowing you down.

Thirty minutes. We look at your stack and your support load, then tell you where Prime Hour Tech fits. Even if the answer is not yet.

Schedule Now
(385) 777-7463 support@primehourtech.com Schedule a discovery call